Responsible Gaming at 99gt — Play Smart, Stay Safe
At 99gt, we believe that gaming should be an enjoyable and controlled experience for every player in Bangladesh. Our responsible gaming framework provides you with the tools, knowledge, and support you need to keep your play within healthy boundaries — because your wellbeing always comes first.
Gaming Should Always Be Entertainment
99gt was built for players across Bangladesh who enjoy the thrill of cricket betting, live casino games, slots, and crash games as a form of entertainment. We are fully aware that gambling, if not approached with care and awareness, can develop into a habit that causes real harm to individuals and their families. That is why responsible gaming is not a footnote at 99gt — it is a core pillar of how we operate every day.
Every registered player on the 99gt platform has access to a full suite of responsible gaming tools at no charge. These include deposit limits, session time limits, cooling-off periods, self-exclusion, and reality check reminders. All of these features can be activated instantly through your account settings or by contacting our 24/7 support team via live chat.
We enforce a strict minimum age policy of 21 years for all players on the 99gt platform. Age verification is a mandatory step during account registration, and we reserve the right to request additional documentation at any time to confirm that a player meets this requirement. Any account found to belong to a person under the age of 21 will be closed immediately and any deposits refunded.
Our responsible gaming programme is designed specifically for the Bangladesh market, where we understand the social and cultural context in which our players live. We encourage all players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to treat 99gt as a form of leisure — never as a source of income, a way to recover losses, or a solution to financial difficulties.
The 99gt Responsible Gaming Framework
Six guiding principles that shape every decision we make about player safety on the 99gt platform.
The 99gt platform is open exclusively to adults aged 21 years and above. Age verification is mandatory at registration. We take underage gambling extremely seriously and act immediately on any reported breach of this policy.
We believe that informed players make safer decisions. 99gt provides clear information about odds, game mechanics, house edge, and the statistical nature of gambling outcomes so you can always set realistic expectations before you play.
All games on 99gt — including slots from Pragmatic Play, live tables from Evolution Gaming, and crash games powered by Spribe — use certified random number generators. Fair outcomes are not a promise; they are a technical standard we enforce platform-wide.
Your personal and financial information is protected with 256-bit SSL encryption. 99gt does not share your data with third-party advertisers. We handle your information strictly in accordance with our Privacy Policy, which you can review at any time.
Our English-language support team is available 24 hours a day, 7 days a week via live chat. If you ever feel that your gambling is becoming a concern, our team is trained to help you activate safety tools quickly, without judgment and without delay.
99gt uses automated systems to monitor unusual patterns of play — such as sharp increases in bet size, very long sessions, or repeated rapid re-deposits. Where these patterns are detected, our responsible gaming team may reach out proactively to check on your wellbeing.
Built-In Tools to Keep Your Play in Check
Every tool listed below is available free of charge to all registered 99gt players. Activate any of them through your account settings or by contacting our support team via live chat.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You may lower your limit at any time with immediate effect. Requests to raise a limit are subject to a mandatory 72-hour cooling-off period before taking effect.
Instant ActivationSet a maximum duration for each individual gaming session. When your time limit is reached, you will receive a notification and be automatically logged out. This tool is especially useful for maintaining a healthy balance between gaming and other daily activities in your life.
Instant ActivationConfigure regular on-screen notifications that remind you how long you have been playing and how much you have wagered during your current session. These pop-up reminders prompt you to pause, take stock of your activity, and decide mindfully whether to continue or stop.
Customisable IntervalIf you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account will remain active for non-gaming purposes, but you will be unable to place bets or make deposits. This is reversible only after the selected period has fully elapsed.
Reversible After PeriodSelf-exclusion is available for periods of 6 months, 1 year, 3 years, or permanent closure. Once activated, your account is immediately suspended and you will be blocked from creating a new account using the same identity details. Self-exclusion is a serious commitment — it cannot be reversed during the selected period under any circumstances.
Irreversible During PeriodAccess a full, transparent log of all your deposits, withdrawals, bets placed, and session durations at any time through your account dashboard. Reviewing your own activity history is one of the most effective ways to stay aware of your gaming habits and identify any patterns that concern you.
Always AvailableRecognising Problem Gambling
Problem gambling can affect anyone, regardless of experience level or income. Recognising the early warning signs is the first step towards getting help.
- Spending more money on gambling than you originally intended or can comfortably afford
- Chasing losses — continuing to bet in an attempt to win back money you have already lost
- Feeling anxious, irritable, or restless when you are unable to gamble
- Lying to family members or close friends about how much time or money you spend on gambling
- Neglecting work, studies, family responsibilities, or personal health in favour of gambling
- Borrowing money, selling personal belongings, or taking loans to fund gambling activity
- Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions
- Feeling unable to stop or reduce your gambling even after deciding to do so
- Repeatedly making larger bets to experience the same level of excitement as before
Ask Yourself These Questions
Answer honestly. If you answer "yes" to two or more of these questions, we encourage you to reach out to our support team or a professional counselling service.
Professional Support Resources
If you feel that gambling is negatively affecting your life, these organisations offer confidential, professional support. All resources listed below are free of charge.
A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem with compulsive gambling. Meetings are available globally including online sessions accessible from Bangladesh.
GamCare provides free information, support, and counselling for people affected by problem gambling. Their online chat service and helpline are available to players outside the UK, including those in Bangladesh who prefer English-language support.
BeGambleAware offers a free, confidential helpline and online chat service staffed by trained counsellors. They provide practical advice on managing gambling behaviour and can refer you to specialist treatment services where needed.
Our own responsible gaming specialists are available 24/7 via live chat on the platform. They can immediately activate deposit limits, cooling-off periods, or self-exclusion on your account, and can provide a confidential listening ear without judgment.
Kaan Pete Roi is a Bangladesh-based emotional support and mental health helpline. While not exclusively focused on gambling, their trained counsellors offer confidential emotional support to individuals experiencing stress, anxiety, or personal crises — including those related to problem gambling.
Gam-Anon is a support organisation for the families and friends of compulsive gamblers. If someone you care about has a gambling problem, Gam-Anon provides a space to share experiences and find guidance on how to support your loved one through recovery.
Contact 99gt Support Directly
Our responsible gaming team is reachable 24 hours a day, 7 days a week via live chat on the 99gt platform. For written enquiries, you may email us at [email protected] (plain text — not a clickable link). We aim to respond to all responsible gaming requests within two hours. Bangladesh Standard Time (BST, UTC+6) applies to all response time commitments.
Parental Controls & Minor Protection
Preventing underage access to online gambling is a responsibility we share with parents, guardians, and caregivers. 99gt enforces strict age verification at the point of registration, but we also encourage households with minors to take additional precautions at the device and network level.
Parental control software such as Net Nanny, Kaspersky Safe Kids, and similar tools can be configured to block access to gambling websites on shared devices. Many internet service providers and mobile network operators in Bangladesh also offer family-safe filtering services — contact your ISP or mobile provider for details.
If you believe that a minor has accessed or registered on the 99gt platform, please contact our support team immediately via live chat. We will investigate and act on your report as a matter of the highest priority. Any account confirmed to belong to an underage user will be closed without delay and any deposits returned.
Every new 99gt account requires age verification before it can be fully activated. Players must confirm they are 21 or older, and 99gt may request supporting documentation such as a National ID, passport, or birth certificate.
We recommend installing parental control software on all shared devices in your home. These tools can block gambling websites independently of the 99gt platform, providing an additional safety layer at the network or device level.
Never share your 99gt account credentials with anyone, including family members. If you suspect that a minor has gained access to your account, change your password immediately and contact our support team to review recent account activity.
Talking openly with children and teenagers about the risks of gambling is one of the most effective protective measures available. Honest conversations about money, risk, and the nature of gambling outcomes can significantly reduce the likelihood of underage gambling.
Play Responsibly — Enjoy the Experience
99gt is designed to be an enjoyable, secure, and fair platform for players across Bangladesh. Use our tools, know your limits, and if you ever need support, we are here around the clock. 21+ only.