Your Privacy Matters — 99gt Privacy Policy

Who We Are

This Privacy Policy is issued by 99gt (referred to in this document as "99gt", "we", "us", or "our"). 99gt operates the online casino and sports betting platform accessible at https://99gt.io, including all associated sub-domains, mobile-optimised versions, and related digital services (collectively, the "Platform").

For the purposes of this Privacy Policy, 99gt acts as the data controller in respect of the personal information collected from players and visitors who use the Platform. As data controller, 99gt is responsible for determining the purposes and means by which your personal data is processed.

This policy applies to all individuals who access or use the 99gt Platform, including registered players, unregistered visitors, and individuals who contact our support team. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

Data We Collect

99gt collects personal data through several channels: directly from you when you register an account, make deposits or withdrawals, contact our support team, or interact with the Platform; automatically through technical systems when you browse or use the Platform; and in some cases from third-party sources such as identity verification services and payment processors.

The specific categories of personal data we collect include the following:

• Identity and registration data: Full legal name, date of birth, gender, nationality, and government-issued identification number (National Identity Card, passport, or driving licence). This information is required to create your account and verify that you meet the minimum age requirement of 21 years.
• Contact information: Email address, mobile phone number, and residential address (including city, district, and postal code). This is used to communicate with you about your account, transactions, and support queries.
• Financial and payment data: References to the mobile wallet accounts (bKash, Nagad, Rocket, Upay) or bank accounts (Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported institutions) used for deposits and withdrawals. 99gt does not store full payment instrument credentials; transaction references are retained for audit and compliance purposes.
• Technical and device data: IP address, device identifier, browser type and version, operating system, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and connection type. This data is collected automatically when you access the Platform and is used for security, fraud detection, and technical troubleshooting.
• Gameplay and transaction data: Records of all bets placed, games played, amounts wagered, winnings received, promotions claimed, and the timing of these activities. This data is essential for operating your account correctly and for responsible gaming monitoring.
• KYC verification documents: Copies of identity documents and proof-of-address documents submitted during the account verification process. These are stored securely and used exclusively for the purpose of confirming your identity and eligibility to use the Platform.
• Communications and support data: Transcripts of live chat conversations, records of support emails, and any other correspondence you initiate with the 99gt team. These records are retained for quality assurance, dispute resolution, and training purposes.

You are not obligated to provide all of the above data; however, certain categories are mandatory for the creation and operation of a registered account. Where data is optional, we will make this clear at the point of collection. Failure to provide mandatory data may prevent us from creating your account or processing certain transactions.

How We Use Your Data

99gt processes your personal data only for specific, clearly defined purposes and only where a valid legal basis for processing exists. We do not process your data in ways that are incompatible with the original purpose for which it was collected. The following table sets out the primary purposes for which we use your personal data:

• Account creation and management: To register your account, authenticate your identity on login, maintain your account settings, and manage your player profile throughout the lifecycle of your relationship with 99gt.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts; to maintain accurate records of all financial activity on your account; and to reconcile transaction data for accounting and audit purposes.
• Identity and age verification (KYC): To verify that you meet the minimum age requirement of 21 years, that you are not subject to any active self-exclusion, and that your identity matches the payment methods registered to your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and any other activity that violates our Terms & Conditions or applicable law.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to enforce deposit limits and self-exclusion orders, and to fulfil our obligations under our responsible gaming policy.
• Customer support: To respond to your queries, resolve disputes, process complaints, and provide technical assistance through our 24/7 English-language support team.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features, and continuously improve the quality and performance of the 99gt Platform for all players.
• Marketing communications: Where you have provided explicit consent, to send you information about promotions, bonuses, new game launches, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time by updating your communication preferences in your account settings or contacting our support team.

Sharing Your Data

99gt does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Payment processors: We share the minimum necessary financial data with our supported payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely to facilitate the processing of your deposits and withdrawals. These partners are bound by their own data protection obligations.
• Identity verification providers: To complete KYC checks, we may share identity document data with third-party verification service providers. These providers operate under strict data processing agreements and may not use your data for any purpose other than the specific verification task.
• Game technology providers: Game studios and platform technology suppliers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver their games through the 99gt Platform. These providers do not receive your full personal profile.
• Legal and regulatory disclosures: We may disclose your personal data to competent authorities, law enforcement bodies, or regulatory agencies where we are legally required to do so, or where disclosure is necessary to protect the legal rights of 99gt or to prevent harm.
• Business transfers: In the event that 99gt undergoes a merger, acquisition, or transfer of its platform assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and given an opportunity to close your account if you do not wish your data to be transferred.

Data Retention

99gt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Active account data: Your personal profile, account settings, and gameplay history are retained for the duration of your active account relationship with 99gt and for a minimum period of five (5) years after your account is closed, to satisfy anti-money-laundering record-keeping obligations.
• Financial transaction records: All deposit and withdrawal transaction records are retained for a minimum of seven (7) years following the date of the transaction, in accordance with financial record-keeping best practices.
• KYC documents: Identity and verification documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Live chat transcripts and support email records are retained for up to three (3) years from the date of the interaction, unless a longer period is required for an open dispute or investigation.
• Technical logs: Server logs, IP address records, and device fingerprint data are retained for a rolling period of twelve (12) months and are then deleted or anonymised.
• Marketing consent records: Records of your marketing consent or opt-out preferences are retained for the duration of your account plus three (3) years to demonstrate compliance.

When personal data is no longer required, 99gt will delete or irreversibly anonymise it in a secure manner. You may request the deletion of your personal data at any time; however, we may be unable to fulfil such a request where legal or regulatory retention obligations require us to retain the data for a specified period.

Data Security

99gt takes the security of your personal data seriously and has implemented a comprehensive range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption: All data in transit between your device and 99gt servers is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, financial information, and personal data from interception during transmission.
• Encryption at rest: Sensitive data fields stored in our databases — including identity document references, financial data, and KYC records — are encrypted at rest using robust encryption algorithms.
• Access controls: Access to personal data within 99gt's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access necessary to perform their specific job functions. All access is logged and monitored.
• Intrusion detection and monitoring: Our platform infrastructure is continuously monitored for suspicious activity, unusual login patterns, and potential security breaches. Automated alerts trigger immediate investigation protocols.
• Regular security assessments: 99gt conducts periodic internal and third-party security reviews to identify and remediate vulnerabilities in our platform and data handling practices.
• Incident response: In the event of a confirmed data security incident that affects your personal data, 99gt will notify affected players without undue delay and take all necessary steps to contain and remediate the incident.

While 99gt takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own account credentials. 99gt will never ask for your password via email, live chat, or any communication channel. If you suspect your account has been compromised, please contact our support team immediately.

Cookies and Tracking Technologies

99gt uses cookies and similar tracking technologies (such as local storage and session tokens) on the Platform. These technologies serve the following specific purposes:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They manage your login session, maintain your account state between page loads, and enable core security features. These cookies cannot be disabled without impacting the usability of the Platform.
• Functional cookies: These cookies remember your preferences — such as your preferred language setting, game display options, and responsible gaming tool configurations — so that you do not need to re-enter them on each visit.
• Analytics cookies: We use privacy-respecting analytics tools to understand how players use the Platform — which pages they visit most frequently, where they encounter difficulties, and how navigation flows perform. This data is aggregated and anonymised and is used solely to improve the 99gt Platform.
• Security cookies: Certain cookies are used to detect and prevent fraudulent activity, identify suspicious login attempts, and enforce our responsible gaming controls. These are classified as strictly necessary.

99gt does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any tracking technologies that profile you for the purpose of displaying targeted advertisements from external parties.

You can manage your browser's cookie settings at any time through your browser's preferences menu. Please note that disabling strictly necessary cookies will impair your ability to log in and use core Platform features. Disabling analytics cookies will not affect your ability to use the Platform but will limit our ability to understand and improve the user experience.

Your Rights

As a player on the 99gt Platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or at the email address provided in Section 12 of this policy.

• Right of access: You have the right to request a copy of the personal data 99gt holds about you, along with information about how it is used and with whom it is shared. We will respond to access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your player account settings.
• Right to erasure: You may request that 99gt delete your personal data. We will fulfil such requests where we are not legally required to retain the data. Please note that certain records must be kept for anti-money-laundering and financial compliance purposes and cannot be deleted upon request.
• Right to restrict processing: You may request that 99gt pause or restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is under review.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You may also object to direct marketing communications at any time, and we will cease sending them immediately upon receipt of your objection.
• Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

We will endeavour to respond to all rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Children and Minors

The 99gt Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and 99gt will not activate or maintain an account for any person who cannot confirm they meet the minimum age requirement.

If 99gt discovers or is notified that personal data has been inadvertently collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned via the original payment method after the situation has been investigated and confirmed.

If you are a parent or guardian and believe that a minor in your care has registered an account on the 99gt Platform without your knowledge, please contact our support team immediately via live chat. We will prioritise the review and resolution of your report.

Third-Party Links

The 99gt Platform may contain references to third-party services — such as payment processors and game studios — whose own platforms or privacy practices are separate from those of 99gt. This Privacy Policy applies solely to the 99gt Platform and does not extend to any third-party website, application, or service that you may access through links or integrations on our Platform.

We recommend that you review the privacy policies of any third-party service you use in connection with the 99gt Platform — including bKash, Nagad, Rocket, Upay, and any banking partner — to understand how they handle your personal data. 99gt takes no responsibility for the privacy practices of these independent third parties.

Changes to This Policy

99gt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, updates to applicable legal requirements, or improvements to the 99gt Platform. The current effective version of this policy is always available at https://99gt.io/privacy-policy.

Where a change to this policy materially affects your rights or the way your personal data is processed, we will notify you via a prominent notice on the Platform and, where possible, by email to your registered address. Minor clarifications or formatting updates may be made without prior notice.

The "Last Updated" date at the top of this document indicates when the most recent substantive revision was made. We encourage you to review this policy periodically to stay informed about how 99gt protects your information. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99gt handles your personal data, please do not hesitate to get in touch with our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Our English-language support team is available 24 hours a day, 7 days a week via live chat on the Platform. For written enquiries, you may contact us by email. Please note that our email address is provided as plain text only and is not a clickable link:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Live chat: Available directly on the 99gt Platform after logging in to your account

When contacting us about a data rights request, please include your registered account username and email address so that we can locate your records and respond efficiently. We aim to acknowledge all privacy enquiries within two business days and to resolve them fully within 30 calendar days.